State sales tax FAQ

See answers to common customer questions about sales tax.

Who can use this?

Plans:

  • Smartsheet

Smartsheet must collect sales tax from customers in certain states. To comply, it's necessary to gather shipping address information from customers.

For details about sales tax in specific states,  contact the state's Department of Revenue.

Which states are subject to tax?

At this time, Smartsheet is only required to collect sales tax from customers located in the following states:

  • Arizona

  • City of Chicago, Illinois

  • City of Denver, Colorado

  • Connecticut

  • District of Columbia

  • Hawaii

  • Kentucky

  • Maryland

  • Massachusetts

  • Mississippi

  • New Mexico

  • New York

  • Ohio

  • Pennsylvania

  • Rhode Island

  • South Carolina

  • South Dakota

  • Tennessee

  • Texas

  • Utah

  • Vermont

  • Washington

  • West Virginia

Other states may be added in the future.

We're a non-profit. Do we still have to pay sales tax?

We're required to collect sales tax from all customers located in states that require it, including non-profit companies and government agencies. If you're exempt from state sales tax,  provide applicable documentation using the Smartsheet Sales Tax Exempt form. We're required to have official documentation for our records if we don't charge sales tax.

How is customer location determined?

Your shipping address determines customer location and, subsequently, the sales tax rate.

I don't reside in a state that requires Smartsheet to collect sales tax. Why do I need to provide my address?

To properly comply with tax reporting requirements, we must have address information for all of our customers. We ask new customers to supply their address information at the time of purchase.

Do you want to know your sales tax rates?

Smartsheet is integrated with a third-party tax calculation service provider. Your tax amount is provided separately from the total price so that you may verify your rate. If you have any questions about a transaction or the tax charged, contact Smartsheet's Finance Department. 

Will my past transactions be taxed?

 Yes. If there are past transactions that should have been taxed, they'll be taxed.