Troubleshoot not receiving alerts or requests in Slack

Enable Slack notifications

If you receive a message that Slack notifications are disabled, or if you don't have the option to set a Slack notification in the New Rule window, you need to change your notification delivery settings in Smartsheet. You may need to change your delivery settings at the account- and sheet-levels.

Once you change the account-level permissions, all sheets in the account inherit this permission.

Make sure your notification settings on both the account- and sheet-levels allow anyone with unrestricted access to receive notifications.

Account-level enablement:

If your organization has disabled Slack notifications, you can notice one of the following:

• You don't have the option to set Slack notifications at all
  -OR- 
• You see an error message that reads Your System Admin has disabled Slack notifications for your organization.

You must be a System Admin on your plan to change this permission setting.

To change who can receive notifications from the account:

1. Sign in to Smartsheet with your System Admin credentials.
2. Select your Account Profile icon in the upper-right corner and select Account Admin.
3. Select Account Settings and select Edit next to Automation Permissions.
4. Choose Unrestricted, then select OK.

If you are on an Enterprise account, you may also need to check the box next to Slack to enable Slack notifications.

Sheet-level enablement:

If someone has disabled Slack notifications for your sheet, you see this error when creating or editing a notification that involves Slack.

​You must be the Owner or have Admin-level sharing permissions to the sheet in order to change this permission setting.

To change who can receive notifications from the sheet:

1. In the upper-left corner, select Automation > Manage Workflows.
2. In the automation manager that appears, select Settings ​(gear icon) in the upper-right corner.
3. Select Unrestricted, then select OK.