USM Content
General Troubleshooting
Clear out the Packed Templates folder in your device under Documents > PrintUI > Templates.
This folder should only contain cached packages of previously uploaded documents, not the working documents used to design the templates.
- Save a new version of your Template's InDesign Document under a new name using File > Save As. Saving under a new name ensures you create a new asset on upload.
In that new INDD, Navigate to File > Package, and create a new package.
- Close out your previous templates and open the new INDD in the new package. Upload the template through PrintUI and open it in Brandfolder.
Typeface errors
When following the troubleshooting steps above, if you were unable to package some fonts in your document, there is a good chance those fonts are licensed to restrict packaging and third-party use. Typically, this is an Adobe limitation. For example, Adobe Typekit and Creative Cloud fonts don't work in PrintUI.
Another common error occurs when using an OTF and TTF font within the same typeface. For example, using roboto-medium.ttf and roboto-bold.otf in the same document isn't supported.
Variable fonts
Variable fonts aren't supported in PrintUI. No errors are generated during upload, but the default typeface is used when the template is generated. Each style needs its font file uploaded with the template.
File naming and syntax errors
Avoid using special characters in your template's filename, even if they are supported in some cases. Here are a few examples:
> < { } [ ] " * : ! ? + - / \ ~ ^ = .
Periods are a common culprit for upload errors, especially when used toward the end of the filename.
For example: template_document_8.5x11.indd
Different environments interpret these situations differently, mistaking the file for a .5x11 file instead of a .indd. It's often easier to clean up the naming structure than to find out exactly what's happening.
With other special characters, a Syntax error in PrintUI prevents similar issues from occurring later in the upload process.
Pasteboard errors
The pasteboard is the area around the InDesign document. If you have objects that are too far off the page, PrintUI can't package the document correctly. Check the outside edge of the document; sometimes, objects are in hidden layers.
Overset text errors
Overset text occurs when a text frame is too small for its text. Ensure no hidden text extends beyond the text frames, especially when pasting in large amounts of copy.
Multi-page, large, and complex documents
Even with limited replacement options, any template with 2+ pages can be prone to timeout. Timeouts are not directly related to file size, number of pages, or number of images; rather, they are a combination of these factors. When dealing with large and complex documents, your best option is to rasterize background layers.
To quickly rasterize the background layer:
- Toggle visibility on the foreground layers.
- File Export - Choose a raster format in the desired quality.
- Replace the Background layer with the exported results for each page.
Limited vector replacement
When vector images are used as placeholders in a template, they must be rasterized. This reduces complexity and ease upload times.