Track product updates or make an enhancement request
We are committed to keeping you informed as we launch new features, make improvements, and fix bugs. We also recognize that our best ideas come from you, our customers. In this article, you’ll find resources for:
- Keeping track of product updates, and
- Sharing your ideas about how we can make Smartsheet better.
Keep up with Smartsheet updates
We communicate about new or improved features of our products once they’re live. Depending on the changes, we share updates through email, in-product messaging, or announcements on the Smartsheet Community website.
You can also check the following channels:
- Release Notes page: To see a list of past updates
- App Store or Google Play: To see the latest features available in the Smartsheet mobile apps
Receive product release notes in your inbox
Subscribe to receive release notes. Once you subscribe to our product news mailers, you’ll receive emails about new product capabilities and enhancements for your platform of choice:
- Smartsheet platform: Get daily updates/release notes (as available)
- Smartsheet Gov platform: Get monthly updates about enhancements or new features on the Smartsheet Gov platform
Stay informed about planned maintenance windows
For any work that requires a window within which the service is not available, we communicate up to six months and no fewer than five days in advance. You’ll find our announcements on planned maintenance in these channels:
- Alert banner in the Smartsheet app, and
- Posts on the Smartsheet Status page.
We want your ideas for improving Smartsheet
We are encouraged and inspired by you, our customer, and the feedback you provide. It helps us identify how our products help you in your day-to-day work, and what we need to improve. Through your feedback, we validate if the product features and capabilities we prioritize serve you as you build and scale business-driven solutions.
If you have any suggestions or feedback on our products, send them via the Smartsheet Product Feedback form.
After gathering your feedback, our Product Development teams will categorize them to understand customer needs and develop our roadmap.
Unfortunately, we receive so much feedback that we are unable to respond individually to every submission. Given the volume of feedback, not all suggestions are implemented in our products. If you opt in to be contacted by Smartsheet, you may receive follow-up inquiries from our Product Development teams.
Smartsheet is committed to delivering a world-class experience for all customers. Thank you for being one, voicing your opinion, and trusting us to deliver.