FAQs: Add users to your Brandfolder

At the Organizational level, select Settings, then Manage Users. On the row of the user you want to remove, select the Remove from all option.

Timeout errors are a known scalability issue for Organizations with many users. If you encounter one, please contact support for further assistance.

You can paste a list of email addresses in the invite box or create a reusable invite link using an asterisk. Enter an asterisk* in the invite box for the appropriate resource(s), and select the user permissions the link grants. Select Send invitations, then select the copy invitation link button to grab the link you can distribute to other users.

When user limits are set for an organization, Brandfolder counts total seats, not total unique users. For example, if the same user has Admin level permissions on two separate Brandfolders in your Organization, they occupy two Admin seats.

Yes. The delete button on the user group page removes the user group and all group members and permissions. This action cannot be undone.

If you want to remove the user group without deleting the group members from Brandfolder, remove all users from the group, then delete the group.

There is a feature called Resource Level Limit Feature that is on enterprise-level accounts upon renewal. This can be useful for controlling the number of Admins and Collaborators on an account. But if this is undesirable, contact support to deactivate the feature on the account.

All invitations expire after 30 days. You must send a new invite if the user you invited doesn’t accept within this period.