Activate browser clipboard

If you are using the web app for Smartsheet, ensure your browser clipboard settings are configured correctly. 

Who can use this?

Plans:

  • Smartsheet

Giving your browser access to the clipboard allows you to copy and paste data in the Smartsheet web app.

If Smartsheet isn't enabled in your browser, you might see the following error message.

Error message

Please allow clipboard permissions in your browser to copy and paste in Smartsheet. 

Follow these steps to enable Smartsheet data copy and paste in your browser.

The Smartsheet app works best on Chrome and Microsoft Edge. If you’re working with sheets with over 5,000 rows, use either Chrome or Microsoft Edge. Learn more about Smartsheet system configurations. 

Google Chrome

  1. Open the Smartsheet web app.
  2. In the address bar, select the view site information icon.
  3. Choose Site settings. 
  4. Locate the Clipboard option and select Allow from the dropdown.

Microsoft Edge

  1. Open the Smartsheet web app.
  2. Select the lock icon in the address bar
  3. Select Permissions for this site.
  4. In the Clipboard setting dropdown menu, select Allow.

Desktop app

If you are working in the Smartsheet desktop app and see the above error, switch your sheet to grid view to copy and paste as needed, then resume work in table view.