Applies to
Smartsheet
- Enterprise
Smartsheet SAML error: IdP metadata
Error symptom
Error states "The IdP metadata URL you provided cannot be used because it is pointing at a server with an untrusted SSL certificate. Please copy and paste the actual metadata into the field instead"
Cause
Probable causes:
- Unsupported Identity Provider (IdP)
- SSL Cert Expired
Resolution
- Make sure you are using a supported IdP Provider. Any IdP which uses SAML 2.0 is supported.
- Check the certificate(s). See Identify SAML assertion issues to learn how.
- Work with your IdP admin to make sure the certificate is configured correctly and up to date. Upload new metadata to Smartsheet as needed.