Applies to

Smartsheet
  • Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Smartsheet SAML error: IdP metadata

PLANS

  • Enterprise

For more information about plan types and included capabilities, see the Smartsheet Plans page.

Error symptom

Error states "The IdP metadata URL you provided cannot be used because it is pointing at a server with an untrusted SSL certificate. Please copy and paste the actual metadata into the field instead" 

Cause

Probable causes:

  • Unsupported Identity Provider (IdP)
  • SSL Cert Expired

Resolution

  • Make sure you are using a supported IdP Provider. Any IdP which uses SAML 2.0 is supported. 
  • Check the certificate(s). See Identify SAML assertion issues to learn how. 
  • Work with your IdP admin to make sure the certificate is configured correctly and up to date. Upload new metadata to Smartsheet as needed.
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