Manage Jira Connector access and workflow permissions

Applies to

  • Business
  • Enterprise
Smartsheet Advance Package


Who can use this capability

You must be a Sysadmin on Smartsheet and Jira to configure the connector. You must be a licensed Smartsheet user to create or edit a workflow. You'll also need a Jira account with access to your Jira project.

What you can do in the Connector depends on what restrictions are enabled, as well as the permissions you have on items in both Smartsheet (sheet sharing permissions) and Jira (issue field read/write permissions).

Things to know about permissions 

The Connector respects the permissions granted to you in both Jira and Smartsheet. The Connector can read, write, update, and delete data following the permissions granted to that person in both applications.

For example, if the person who created a workflow in the Connector does not have permission to edit specific Project data in Jira, the workflow can’t edit that Project’s data through the Connector.

Manage who can access the Jira Connector

Smartsheet System Admins and Connector Admins can control who has access to the Connector.

Connector users can determine which Smartsheet and Jira data can be modified through their Connector workflows. System Admins and Connector Admins may want to limit access to only those people in the organization with a solid working knowledge of both the Smartsheet and Jira applications.

To restrict access to the Connector:

  1. Sign in to the Smartsheet for Jira Connector with your Smartsheet credentials.
  2. Select the menu icon in the upper-left corner of the page and select User Management.
  3. Check the Restrict which users can access the Smartsheet for Jira checkbox.

    restrict access JIRA
    Email addresses for anyone who has already created workflows will be added to a list of users who can access the integration.
  4. Add the email address of anyone you want to have access to the Connector.

Enabling this setting allows sys admins to create Jira Connector Users via the Admin Center

User Management Jira Checkbox

Revoke Access to the Connector

  1. Sign in to the Smartsheet for Jira Connector with your Smartsheet credentials.
  2. Go to User Management.
  3. To remove a user, select the delete icon to the right of that person's account information. 

Any users removed from the list will no longer be able to create or edit their workflows.