Applies to
Capabilities
Who can use this capability
You must have Resourcing Administrator permissions to add or update user profile information.
Update login email
Use the following steps to update the login email address of a person or multiple people.
Through this process, the recipient will be re-invited to the platform. You’ll want to inform the impacted user(s) before proceeding with these steps. Note that user or assignment data will not be lost during this process.
Make sure you have enough licenses before making this change. If you do not have enough licenses, you will get an error.
Don't do this for your own email address; you run the risk of locking yourself out in the process. To update your personal login email address, please contact support for assistance.
- Go to Account Settings > People
- Select Add/Update People
- Select Export people list to download your user list
- Update the users’ emails
- Change the license type to managed_resource
- Select updated CSV file.
- Select Upload
- Go to Account Settings > People
- Select Add/Update People
- Select Export people list
- Confirm users’ emails updated
- Change the license type to licensed
- Select updated CSV file.
- Check box to send an invitation to Licensed Users
- Select Upload
Invitations go to the updated email address; people can use that new address to log in.