Facebook Workplace Integration Overview

Applies to

Bridge by Smartsheet

Set up the Workplace integration

To integrate Facebook Workplace with Bridge, you need to set up the integration starting from your Bridge account.

  1. Navigate to the Integrations page in Bridge. 
  2. Click on the Workplace image to start the set up.
  3. Click Install in the new window.

Set a description in Workplace

Clicking the Install button opens a window taking you to Workplace.

  1. Log in to your account as an administrator.
  2. Set a display name and description of your chat bot
  3. Click Add to Workplace.

Add Bridge to Workplace

Final set up in Bridge

When you go back to your Bridge account, the Workplace integration will now appear under the tab Registered Extensions.

Clicking on it, you can see the Workplace account the extension was registered against.

Workplace set up

The second tab, Workplace Chat, also gives you the ability to complete further set up details.

Workplace chat tab

Work Chat modules

Various Rich Media modules are available for Work Chat.

These are not supported in Workplace and will not be triggered from Workplace Mentions. 

For more information on integrating with Facebook Messenger, see Messenger Integration Overview and the Messenger Reference Guide