Webchat Workflow

Applies to

Bridge by Smartsheet

To start using the chat bot you will need to create workflows to execute on specific phrases.

Example workflow

To create a very simple workflow that responds with Pong when you message Ping.

  1. Create a new workflow called PingPong.
  2. Click on startstate and type Pong in the answer field.
  3. Click on the Trigger element and expand the Phrases section.
  4. Add Ping as a phrase.
  5. Save the workflow.
  6. Open the chat window and send the message Ping.
  7. The bot should respond Pong.