Center of Excellence FAQ
How long will I have access to the Center of Excellence subscription?
Center of Excellence is an annual subscription and the subscription date will begin on the purchase date. You will be provided with a unique access code that gives you immediate access to the subscription.
What is included in the Center of Excellence subscription?
Center of Excellence includes Smartsheet Foundations, Product Certification User Exam, and continuing education through our content library. To see the training we offer in the Center of Excellence subscription, visit excellence.smartsheet.com.
Can I purchase the Product Certification exam on my own?
Yes, you can purchase the Product Certification exam a la carte. Click here for more information.
Why do you charge for Center of Excellence?
Center of Excellence aims to engage users through experiential learning. The activities are designed to walk users through the core features of Smartsheet and ultimately help them use these features to build out work processes.
At Smartsheet, we offer a variety of training options to meet the various needs and learning styles of our customers. We do offer support through our free Learning Center.
Can I purchase multiple Center of Excellence subscriptions?
Yes, you can purchase more than one Center of Excellence subscription, and your access code will be valid for the selected number of enrollments. The access code will allow access to the Center of Excellence subscription for one year. The subscription begins on the purchase date, and you will receive immediate access to the subscription by applying the access code to your account. The expiration date will not be affected based on when others redeem their Center of Excellence subscriptions.
If you are interested in group pricing, please contact our Sales Team at email@example.com.
Can I align my Center of Excellence subscription dates with the Smartsheet license dates?
Yes, when you purchase Center of Excellence for all licensed users of your Smartsheet Team, Business, or Enterprise account, our sales team can align your subscription dates with your license dates and offer prorated pricing for the remainder of your term. For more information, please contact our sales team at firstname.lastname@example.org.
Can multiple people share a Center of Excellence subscription?
A subscription is designed to be completed by an individual Smartsheet user. In order to participate fully in the activities, each user will need to have a separate Smartsheet license. The certificate of completion and certification is linked to the individual participant.
Is the Access Code restricted to the licensed users on my Smartsheet account?
Access codes are generated randomly with a set of numbers and letters. The code can be used by anyone with a Smartsheet account, whether they are within or without your organization or Smartsheet plan. Contact us at email@example.com if you'd like to revoke or reassign access to Center of Excellence.
Someone has left my company and I want to allocate the Center of Excellence license to someone else. How do I do that?
Please reach out to firstname.lastname@example.org for any Center of Excellence subscription transfers. We will need to know the names and email addresses of the person currently enrolled and the person taking over that license. The new user should already be provisioned as a Smartsheet licensed user by your Smartsheet account SysAdmin.