Make each alert or request more readily identifiable in the subject line of the notification with message placeholders.
For example, add a message placeholder to the subject of your update request for a field titled Task Name in your sheet, and Smartsheet will dynamically add the relevant value in that field to your alert or request’s message.
In the Action block of an automated workflow:
- Click Customize Message.
- In the subject and body, type the field name that you'd like to have dynamically added, wrapped in double-handlebars.
NOTE: Field names are case sensitive. Make sure to type the exact field name as it appears in the column header at the top of your sheet to ensure that the desired information appears in automated alerts and requests.
- Click Save.
Placeholders Increases Alert and Request Quantity
Adding placeholders to your messages may result in separate alerts for each row when you would have previously received a single, consolidated alert with several rows. This occurs because Smartsheet must add the unique cell data for the placeholder to the alert message for each row.
If you find yourself receiving multiple alerts or actions with similar subject and message content, and you want to receive consolidated alerts and actions instead, edit the delivery settings to remove the placeholders.