Issue: Didn't receive email confirming trial

If you haven't received an e-mail confirming the start of your trial, review these likely reasons. If none apply, contact support for assistance. 

Who can use this?

Plans:

  • Smartsheet

Possible reasons for your e-mail not arriving

  • Not enough time has passed. Wait a few minutes for the email to arrive and check your spam or junk folder.

  • Smartsheet isn't in your allowlist. If your organization or you use a service that captures mail from new senders (such as Mimecast), adjust your settings to allow Smartsheet to send you mail. This might require working with your IT Department.

    Learn more about all the domains you want in your allowlist in this help article. 

  • You accidentally typed the wrong email address. Use the Smartsheet Password Reset page and try re-typing your correct email address.

What to do next

If none of these steps work, contact Smartsheet Support for further assistance.