This behavior most commonly occurs in the following situations:
The sheet is approaching Smartsheet size limits....
When you attempt to access Smartsheet from certain locations, you may receive the following message: You are attempting to access Smartsheet from a pr...
Troubleshooting
Learn how to connect with support for Smartsheet, Brandfolder by Smartsheet, Smartsheet Gov, and billing.
It’s always a good idea to put a backup process in place. If you’re on a Business or Enterprise plan, you can schedule recurring weekly backups....
If you find Smartsheet is not loading, not responding, or failing to display certain items, the cause may be related to your browser, browser version,...
You can use a different browser or update to a supported version.
Depending on the configuration and anti-spam practices of your email provider, email messages and notifications sent from Smartsheet may be improperly...
Having trouble logging into Smartsheet? In many cases, you can fix this on your own....
Technical troubleshooting steps for Domain Name System (DNS) errors
This article lists a few reasons the trial e-mail confirmation message doesn’t always make it through and offers some things you can do to get your tr...
Tips
Individual plans are no longer available for purchase....
To save time, use the following keyboard shortcut keys in Smartsheet.
Mac users should use Command ⌘ instead of Ctrl....
There are different ways to copy and paste information in Smartsheet or between Smartsheet and other programs....
Review this list of tips to help you spot and report fraudulent activity—commonly known as phishing or spoofing.
Learn some tips for using Smartsheet on your Mac.
A zoom level below 90% is not currently supported in any browser....
Smartsheet doesn't currently offer a native spell check feature....
You can search Smartsheet items such as sheet names, report names, dashboard names, rows, attachment names, sheet summaries, conversations, folders, w...
Report suspected bad actors and learn ways to help protect yourself against spam.
Resources and FAQs
On December 9, 2021, Apache Foundation, a provider of enterprise apps and cloud services, was the target of a critical zero-day vulnerability in their...
We are committed to keeping you informed as we launch new features, make improvements, and fix bugs....
Customer Support Portal
The Customer Support Portal is a centralized location where customers can open support cases, provide additional information...
Get practical one-on-one coaching sessions with a Smartsheet expert. (English only)